PARQUES REUNIDOS SERVICIOS CENTRALES, S.A. (hereinafter, "PARQUES REUNIDOS") with registered office in Madrid, Federico Mompou, 5, Parque Empresarial "Las Tablas", Edificio 1 - Planta 3ª, 28050, C.I.F. A-84.885.441 and registered in the Mercantile Registry of Madrid in Volume 23.506, Folio 58, Page M-421.702 is the owner of the domain https://www.parquedeatracciones.es/, as well as the portal and its contents (hereinafter, the "Portal") and makes it available to the Users, in order to provide information to them about the products and offers of PARQUES REUNIDOS and its subsidiaries (hereinafter, the "PARQUES REUNIDOS GROUP"), as well as to allow the provision of different services for the purchase of tickets or any other type of products through the Portal as well as, if applicable, to make available to the Users, the information related to the different contact forms, newsletters, contests, games, surveys, etc. of GRUPO PARQUES REUNIDOS.
Notwithstanding the above, the contracting of the different products and services offered through this Portal shall be carried out by PARQUE DE ATRACCIONES MADRID, S.A.U., a company of GRUPO PARQUES REUNIDOS which operates through the Portal and is the owner of the management of Parque de Atracciones de Madrid and, therefore, responsible for the sale and/or management of all products and/or services related to Parque de Atracciones de Madrid. The identification data of PARQUE DE ATRACCIONES MADRID, S.A.U. are the following:
Parque de Atracciones Madrid, S.A.U., with registered office at Recinto Parque Atracciones, Casa de Campo s/n, 28011, Madrid and C.I.F. A-28197002. Registered in the Mercantile Registry of Madrid in Volume 25574, Folio 154, Page M-43550, inscription 163.
Customer Service: 912 000 795. The cost of the call does not exceed the basic interprovincial rate.
You may also contact Customer Service at the following e-mail address: contacta@parquedeatracciones.es.
These general contracting conditions shall expressly regulate the relations arising between GRUPO PARQUES REUNIDOS and the Users who contract the provision of the services or products offered through the Portal (hereinafter, the "General Contracting Conditions").
These General Terms and Conditions have been prepared in accordance with the provisions of Law 34/2002, of July 11, 2002, on information society services and electronic commerce, Law 7/1998, of April 13, 1998, on General Terms and Conditions, Royal Legislative Decree 1/2007, of November 16, 2007, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 6/2020, of November 11, 2002, regulating certain aspects of the General Law for the Defense of Consumers and Users and other complementary laws, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 6/2020, of November 11, regulating certain aspects of electronic trust services, and any other applicable legal provisions.
These General Terms and Conditions are accessible at all times in the on-line purchase section of the PARQUES REUNIDOS Portal and can be printed and/or stored by the User.
The purpose of these General Contracting Conditions is to regulate the general conditions for the provision of the services offered by GRUPO PARQUES REUNIDOS through the Portal and, in particular, of the services that GRUPO PARQUES REUNIDOS currently provides and which are the object of contracting with the Users, the service of sale of certain types of tickets and season passes of the leisure parks managed by GRUPO PARQUES REUNIDOS as well as, if applicable, of other products offered through the Portal.
The service of sale of tickets and season passes of GRUPO PARQUES REUNIDOS, as well as any other products offered through the Portal, is of an onerous nature, and the price of each product (including taxes) in euros, as well as the applicable promotions and discounts, will be those determined at all times on the Portal. At the moment of making the purchase, the total price will be indicated in the Portal, breaking down, if applicable, the increases or discounts/promotions applied, the expenses that, if applicable, are charged to the User and other additional expenses for accessory services or use of different means of payment.
Access to the information contained in the Portal is not subject to any payment.
The User understands that the information contained in the Portal, the general information on the product catalog, as well as the other products or services offered on the Portal and the General Conditions of Contract and the completion of the contract, are sufficient and sufficient for the exclusion of error in the formation of consent.
1.1 Formalities
In order to proceed with the use of the different purchase services offered on the Portal, the User must follow all the indications and instructions given at each moment of the purchase process on the screens used for this purpose, filling in the information required by the forms set in the Portal, which will imply the prior reading, understanding and acceptance of all the General Contracting Conditions and particular conditions set in the same, so that the User declares to know and accept these procedures as necessary to access the products and services offered in the PURCHASE section of the Portal.
The rights and obligations of the User, both during the acquisition of the products and services, as well as once acquired, are also subject to the provisions of these General Conditions of Contract, the general conditions of use of the Portal and the corresponding Special Conditions of Contract, as well as the Operating Rules.
The User will formalize his purchase by means of the fulfillment of all the phases established in the section of PURCHASE and its telematic shipment. These General Conditions of Contract with, where appropriate, their corresponding Special Conditions of Contract, will become part of the contract with the User at the time of express acceptance by the same, manifested through the completion and submission of the purchase data entered in the section of PURCHASE.
Access to the Portal and the use of any of the services of the Portal implies the acceptance by the User, without reservations of any kind, of each and every one of the General Conditions of Use of the Portal, as well as of the General Contracting Conditions and, if applicable, of the Specific Contracting Conditions that, made available to the User prior to the formalization of his purchase, govern the acquisition of tickets or season passes and/or any other products and services offered through the Portal at any given time.
The User declares to have the necessary legal capacity to be bound by these General Contracting Conditions, as well as to use and, if applicable, contract through the Portal, in accordance with the Particular Contracting Conditions that may be applicable in each case. Regarding all of them, the User declares to know, understand and accept them in their entirety. The use of the products acquired by the User, either for his own consumption or for third parties, will be carried out under the User's responsibility.
1.2 Documentation and language
The present General Terms and Conditions are accessible at any time in the on-line PURCHASE section of the PARQUES REUNIDOS Portal and can be printed and stored by the User.
In the case of the purchase of tickets, once the purchase process is completed, the User will receive, within the following twenty-four (24) hours or the legal term applicable at that time, via email a receipt of purchase (the "Ticket") with a unique code (bar code) that will be the entrance to the leisure park. This ticket, if printed, may not be manipulated or damaged as it would be immediately cancelled.
Unless expressly stated otherwise in the Special Conditions of Contract, the ticket purchased through the Portal for a specific date will be valid only for that date.
In the case of the purchase of season passes or any other products and/or services offered through the Portal other than the purchase of tickets, the User will also receive, within the following twenty-four (24) hours or the legal term applicable at that time, via email the purchase receipt (also referred to as "Ticket"). Likewise, in the Portal you will be informed of the Particular Conditions of Contracting of the referred products or services prior to their contracting.
With the issuance of the Ticket, all the requirements for the provision of the invoice replacement document are understood to be fulfilled, in accordance with Royal Decree 1619/2012, of November 30, which approves the Regulations governing invoicing obligations.
Once the purchase process made available through the Portal has been completed and the corresponding Ticket has been obtained, no changes or refunds will be admitted except in the cases expressly stated in the Specific Conditions of Contract and/or provided for in the applicable regulations, and the User may contact the reservations department (contacta@parquedeatracciones.es).
These General Terms and Conditions are written in Spanish language and the purchase process will be carried out in the aforementioned language.
1.3 Technical means
The Portal will make available to the User all the technical means necessary to identify and correct errors in the introduction of their data in the different forms that will appear on the screen during the purchase process.
1.4 Modification of the General Terms and Conditions of Business
The present General Contracting Conditions are those in force since the date of their last update (indicated at the end of this document). GRUPO PARQUES REUNIDOS reserves the right to modify at any time, in accordance with the requirements of good faith, balance and transparency, the present General Contracting Conditions or, if applicable, the Particular Contracting Conditions, which may be applicable, as well as any other general or particular conditions, regulations of use or notices that may be applicable, in which case they shall come into force from their publication and shall be applicable exclusively to users who access the Portal after the aforementioned date. For clarification purposes, in the event that the present General Contracting Conditions are modified, in strict observance of the regulations applicable to the protection of consumers and users, GRUPO PARQUES REUNIDOS will respect the commitments and agreements acquired with users before the referred modification that are applicable.
In any case, before contracting products or services, you can always consult the General Conditions of Contract and, where appropriate, the Special Conditions of Contract that may be applicable. Likewise, it reserves the right to modify at any time the presentation, configuration and location of the Portal, as well as the contents and the conditions required to use them.
1.5 Exchanges and returns. Right of withdrawal
Unless expressly stated in the Particular Conditions of Contract of the product or service purchased, no changes or refunds shall be admitted with respect to those products that have a specific date -or a specific period- for their enjoyment, in accordance with the provisions of Article 103.l) of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
In other words, the right of withdrawal does not apply to this type of product due to the nature of the product.
1.6 Price and means of payment.
The Price of the products selected by the User is reflected prior to purchase and includes taxes.
The price is shown at the time prior to purchase and once the User has added all the products he/she wishes to purchase. It includes all applicable taxes.
The means of payment accepted by the Portal are: -subject to the limitations established in the applicable regulations- bank debit or credit card (specifically, Visa, Mastercard and Maestro), Amazon Pay or any other payment platforms enabled by PARQUES REUNIDOS at any given time.
Certain means of payment supported by the Portal may also take the form of credit transactions. In particular, these are short-term credit operations (whose repayment period does not generally exceed three months), under the common denomination of "Buy now, pay later" or "BNPL". In these cases, PARQUES REUNIDOS shall in no case act as financier of the purchase, which shall be offered by an independent credit institution, without the intervention of PARQUES REUNIDOS. Neither shall PARQUES REUNIDOS act as a credit intermediary between the financing entity and the User, either directly or subsidiarily, and therefore PARQUES REUNIDOS shall neither assist nor advise the User in making decisions on financing.
If you choose to use BNPL services to finance your purchases at PARQUES REUNIDOS, you should bear in mind that this is a credit agreement in which you assume a payment obligation with a third party other than PARQUES REUNIDOS. For these purposes, you should also consider that resorting to external financing options may provide you with greater flexibility and convenience in meeting your financial needs, although it may also increase the risk of over-indebtedness, which could generate additional costs or take a long time to settle.
PARQUES REUNIDOS guarantees that it has appropriate measures in place and that they comply with the security standards that current technology allows, such as the "Verisign" system. Access to transactional services and those that include the capture of personal data is done in a secure environment using the SSL (Secure Socket Layer) protocol with high security encryption of 128 bits. The secure server establishes a connection so that the information is transmitted encrypted. This ensures that the content transmitted is only intelligible to the "client" computer and the PARQUES REUNIDOS server. The User can verify that it is within a secure environment if a closed padlock appears in the status bar of your browser. The security guarantee of the PARQUES REUNIDOS servers is supported by a certificate issued by the company VeriSign. This certificate guarantees that the client is communicating his data to a server of PARQUES REUNIDOS and not to a third party trying to impersonate it.
PARQUES REUNIDOS, in its commitment to fraud prevention, will collaborate both with the payment platforms used for the purchase of products through the Portal, as well as with the competent authorities, providing the information of any transaction that may be necessary, always in compliance with the legal requirements in force.
Finally, PARQUES REUNIDOS is not responsible for the content of the websites that the User may access through the links established on its website and declares that under no circumstances will it examine or exercise any type of control over the content of other websites. Likewise, it does not guarantee the technical availability, accuracy, veracity, validity or legality of sites outside its property that can be accessed through the links.
1.7 Incorporation of the Special Conditions of Contract and of the Park's Operating Rules.
The purchase and use of any Product through the Portal entails the acceptance of the General Conditions of Contract, the acceptance of the Particular Conditions of Contract applicable to the Products and services purchased; and the rules of operation of the Park that you can consult in Rules of Operation. Please read them carefully before proceeding with the purchase.
In order for the User to be able to claim effectively in case of error, defect or deterioration; as well as to make effective the guarantees of quality or level of service offered, and to obtain, where appropriate, the equitable refund that may be relevant in the event that there has indeed been a breach or defective performance by PARQUES REUNIDOS, he/she may address his/her claim to:
Recinto Parque de Atracciones, Casa de Campo, s/n, 28011, Madrid
912 000 795
contacta@parquedeatracciones.es
Your complaint or claim will be assigned an identification code and a receipt that will be given to you.
Likewise, the User as a consumer may request an out-of-court settlement of disputes, in accordance with Law 7/2017 of November 2, which transposes into Spanish law Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution in consumer matters.
You can access this method through the website: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.
SPECIAL CONDITIONS FOR THE DIFFERENT PRODUCTS
SPECIAL CONDITIONS APPLICABLE TO THE PURCHASE OF TICKETS AND ONLINE TICKETS
SPECIAL CONDITIONS APPLICABLE TO THE PURCHASE OF THE SPEEDY PASS
IMPORTANT NOTICE: During the purchase process, you will only be able to purchase one type of Speedy Pass.
Speedy Pass Gold
1. This product is an add-on and does NOT include admission to the Park.
2. The Speedy Pass Gold Pass entitles you to a 90% reduction in the estimated queuing time.
3. The Speedy Pass Gold Pass is valid for selected Park rides on the day of use. Rides are subject to change and may include the following (water rides are closed between the months of November and March): unlimited access (Abismo, Aserradero, La Jungla, La Lanzadera, La Máquina, Los Fiordos, Los Rápidos, Rotor, Sillas Voladoras, Star Flyer, Tarántula, Tifón, TNT – Tren de la Mina, Top Spin, Tornado, Vértigo and Zeppelin), and one only access per attraction at the following: Cazamedusas de Patricio, Hero Spin, La Aventura de Dora la Exploradora, Los Globos Locos, Magneto de Jimmy Neutron, Nickelodeon Express, Padrinos Voladores, Patrulla Canina and Splash Bash.
4. The following rides are not eligible for the Speedy Pass Gold Pass: Cine 4D, Coches de choque Rugrats, TMNT - Driving School and Al bosque con Diego.
5. If any of the rides eligible for the Speedy Pass is not available, substitutes may include the following: Tíovivo and Simulador Virtual.
6. The Park reserves the right to close any rides for reasons of space, safety, technical reasons, maintenance and/or for public health reasons.
7. After purchasing your Speedy Pass Gold Pass You must log in to the PLATFORM from your mobile phone.
8. To enter and use the PLATFORM You need to create an account. To create an account You will need to enter an email address and provide a password.
9. You may book one trip at a time, unless you have several Speedy Pass Passes on the same account, in which case You may make several (but no more than 4) bookings at the same time.
10. Once a booking for an eligible ride has been made, a countdown will start and a QR Code will appear once at the end. Please go to the Speedy Pass entrance of the relevant ride and show your QR Code to our staff for scanning and joining the Speedy Pass queue.
11. To access the Speedy Pass queue You must go to the Speedy Pass gate and wait in line at the Speedy Pass entrance. Speedy Pass Gold Pass holders and holders of standard admission tickets will be admitted to the ride on an alternate basis.
12. Please note that because of the operating procedures of each ride, or due to unforeseen circumstances, short waiting times may occur.
13. You are responsible for meeting the allocated travel time on the booking. No refunds or compensation will be given for time lost on bookings due to delays caused by You.
14. You may cancel or change your booking at any ride at any time before the scheduled ride time. However, if You wish to make another booking the waiting time will be reset for that new booking.
15. Please note that on rides where access is shared with disabled guests, priority will always be given to them.
16. IMPORTANT: To use the Speedy Pass Gold Pass Your mobile phone must be compatible with the PLATFORM and allow you to (i) access and use the PLATFORM, and (ii) scan QR codes. The service requires compatible devices and access to the Internet or the use of your own Wi-Fi network. This service and product require updates and may be affected by the operation of these factors. You agree that it is your responsibility to comply with these requirements, which may change from time to time.
17. The Speedy Pass Gold Pass does not give You any seating preference on rides nor does it entitle you to access private functions.
18. The Speedy Pass Gold Pass is subject to availability. The number of passes offered for sale each day is limited.
19. Exclusive use on the day of purchase. No exchanges or refunds will be accepted, as Speedy Pass Gold Passes are issued for a specific date, or a specific period, for use. Article 103.l) of Spanish Royal Legislative Decree 1/2007, enacting the revised text of the General Law for the Defence of Consumers and Users and other complementary laws does not apply. This means that You do not have the right to cancel your purchase due to the nature of the product. Passes are not for sale.
20. The Speedy Pass Gold Pass is personal and non-transferable. Tampering will result in cancellation of your Pass.
21. The Park Operating Regulations and the rules and restrictions for the use of the rides are incorporated by reference.
Speedy Pass Silver
1. This product is an add-on and therefore does NOT include admission to the Park.
2. The Speedy Pass Silver Pass entitles you to a 50% reduction in the estimated queuing time.
3. The Speedy Pass Silver Pass is valid for selected Park rides on the day of use. Rides are subject to change and may include unlimited access in the following (water rides are closed between the months of November and March) Abismo, Aserradero, La Jungla, La Lanzadera, La Máquina, Los Fiordos, Los Rápidos, Rotor, Sillas Voladoras, Star Flyer, Tarántula, Tifón, TNT – Tren de la Mina, Top Spin, Tornado, Vértigo y Zeppelin.
4. The following rides are not eligible for the Speedy Pass Silver Pass: Simulador Virtual, Tiovivo, Cine 4D, Patrulla Canina, Splash Bash, Hero Spin, Nickelodeon Express, Coches de choque Rugrats, TMNT - Driving School, Al bosque con Diego, Los globos locos, Padrinos voladores, La aventura de Dora, Magneto de Jimmy Neutron, Cazamedusas de Patricio.
5. If any of the rides eligible for the Speedy Pass is not available, substitutes may include the following: Tíovivo y Simulador Virtual.
6. The Park reserves the right to close any rides for reasons of space, safety, technical reasons, maintenance and/or for public health reasons.
7. After purchasing your Speedy Pass Silver Pass You must log in to the PLATFORM from your mobile phone
8. To enter and use the PLATFORM You need to create an account. To create an account You will need to enter an email address and provide a password.
9. You may book one trip at a time, unless you have several Speedy Pass Passes on the same account, in which case You may make several (but no more than 4) bookings at the same time.
10. Once a booking for an eligible ride has been made, a countdown will start and a QR Code will appear once at the end. Please go to the Speedy Pass entrance of the relevant ride and show your QR Code to our staff for scanning and joining the Speedy Pass queue.
11. To access the Speedy Pass queue You must go to the Speedy Pass gate and wait in line at the Speedy Pass entrance. Speedy Pass Silver Pass holders and holders of standard admission tickets will be admitted to the ride on an alternate basis.
12. Please note that because of the operating procedures of each ride, or due to unforeseen circumstances, short waiting times may occur.
13. You are responsible for meeting the allocated travel time on the booking. No refunds or compensation will be given for time lost on bookings due to delays caused by You.
14. You may cancel or change your booking at any ride at any time before the scheduled ride time. However, if You wish to make another booking the waiting time will be reset for that new booking.
15. Please note that on rides where access is shared with disabled guests, priority will always be given to them.
16. IMPORTANT: To use the Speedy Pass Silver Pass Your mobile phone must be compatible with the PLATFORM and allow you to (i) access and use the PLATFORM, and (ii) scan QR codes. The service requires compatible devices and access to the Internet or the use of your own Wi-Fi network. This service and product require updates and may be affected by the operation of these factors. You agree that it is your responsibility to comply with these requirements, which may change from time to time.
17. The Speedy Pass Silver Pass does not give You any seating preference on rides nor does it entitle you to access private functions.
18. The Speedy Pass Silver Pass is subject to availability. The number of passes offered for sale each day is limited.
19. Exclusive use on the day of purchase. No exchanges or refunds will be accepted, as Speedy Pass Silver Passes are issued for a specific date, or a specific period, for use. Article 103.l) of Spanish Royal Legislative Decree 1/2007, enacting the revised text of the General Law for the Defence of Consumers and Users and other complementary laws does not apply. This means that You do not have the right to cancel your purchase due to the nature of the product. Passes are not for sale.
20. The Speedy Pass Silver Pass is personal and non-transferable. Tampering will result in cancellation of your Pass.
21. The Park Operating Regulations and the rules and restrictions for the use of the rides are incorporated by reference.
Speedy Pass One Shot -one only access-
1. This product is an add-on and therefore does NOT include admission to the Park.
2. The Speedy Pass Family Pass consists of an instant booking on the Speedy Pass queue. It is valid for one single trip on an eligible ride during the pass validity date.
3. The Speedy Pass Family One Shot is valid for selected Park rides on the day of use. Rides are subject to change and may include the following (water rides are closed between the months of November and March): Abismo, Aserradero, Cazamedusas de Patricio, Hero Spin, La Aventura de Dora, La Jungla, La Lanzadera, La Máquina, Los Fiordos, Los Globos Locos, Los Rápidos, Magneto de Jimmy Neutron, Nickelodeon Express, Padrinos Voladores, Patrulla Canina, Rotor, Sillas Voladoras, Splash Bash, Star Flyer, Tarántula, Tifón, TNT – Tren de la Mina, Top Spin, Tornado, Vértigo, y Zeppelin.
4. The following rides are not eligible for the Speedy Pass Family Pass: Cine 4D, Coches de choque Rugrats, TMNT - Driving School y Al bosque con Diego.
5. If any of the rides eligible for the Speedy Pass is not available, substitutes may include the following: Simulador Virtual y Tíovivo.
6. The Park reserves the right to close any rides for reasons of space, safety, technical reasons, maintenance and/or for public health reasons.
7. After purchasing your Speedy Pass One Shot You must log in to the PLATFORM from your mobile phone
8. To enter and use the PLATFORM You need to create an account. To create an account You will need to enter an email address and provide a password.
9. You may book one trip at a time, unless you have several Speedy Pass Passes on the same account, in which case You may make several (but no more than 4) bookings at the same time.
10. Once a booking for an eligible ride has been made, a countdown will start and a QR Code will appear once at the end. Please go to the Speedy Pass entrance of the relevant ride and show your QR Code to our staff for scanning and joining the Speedy Pass queue.
11. To access the Speedy Pass queue You must go to the Speedy Pass gate and wait in line at the Speedy Pass entrance. Speedy Pass One Shot holders and holders of standard admission tickets will be admitted to the ride on an alternate basis.
12. Please note that because of the operating procedures of each ride, or due to unforeseen circumstances, short waiting times may occur.
13. You are responsible for meeting the allocated travel time on the booking. No refunds or compensation will be given for time lost on bookings due to delays caused by You.
14. You may cancel or change your booking at any ride at any time before the scheduled ride time. However, if You wish to make another booking the waiting time will be reset for that new booking.
15. Please note that on rides where access is shared with disabled guests, priority will always be given to them.
16. IMPORTANT: To use the Speedy Pass Family Pass Your mobile phone must be compatible with the PLATFORM and allow you to (i) access and use the PLATFORM, and (ii) scan QR codes. The service requires compatible devices and access to the Internet or the use of your own Wi-Fi network. This service and product require updates and may be affected by the operation of these factors. You agree that it is your responsibility to comply with these requirements, which may change from time to time.
17. The Speedy Pass One Shot does not give You any seating preference on rides nor does it entitle you to access private functions.
18. The Speedy Pass One Shot is subject to availability. The number of passes offered for sale each day is limited.
19. Exclusive use on the day of purchase. No exchanges or refunds will be accepted, as Speedy Pass One Shot are issued for a specific date, or a specific period, for use. Article 103.l) of Spanish Royal Legislative Decree 1/2007, enacting the revised text of the General Law for the Defence of Consumers and Users and other complementary laws does not apply. This means that You do not have the right to cancel your purchase due to the nature of the product. Passes are not for sale.
20. The Speedy Pass One Shot is personal and non-transferable. Tampering will result in cancellation of your Pass.
21. The Park Operating Regulations and the rules and restrictions for the use of the rides are incorporated by reference.
SPECIAL CONDITIONS APPLICABLE TO THE PURCHASE OF THE ANNUAL FOTOPASS "RIDES".
1. The Annual Fotopass Rides (hereinafter "Annual FTP Rides") allows the User to download unlimited digital photographs and/or videos taken at the photo and video points (hereinafter "Photo and Video Points") of Parque de Atracciones de Madrid (hereinafter the "Park") which will be indicated below, in accordance with the calendar and opening hours of the Park.
2. The Photography and Video Points of the Park are:
Attractions:
o Photo Aserradero, in Maquinismo.
o Photo Abismo, in Maquinismo
o Photo Escuela de conducción TMNT, in Nickelodeon Land
o Photo Vértigo, in Nature
o Photo and Video TNT Tren de la Mina, under Nature
o Paw Patrol Photo, in Nickelodeon Land
3. The Park reserves the right to close any Photo and Video Point, or to change, delay and/or cancel the service, for operational, capacity, security, technical, maintenance and/or public health reasons. The User should check whether there are any closures planned for any of the Photography and Video Points indicated on the day of their visit, and find out the opening times of the different Photography and Video Points, the different points of sale of photography and/or video to which Users should go each time they enter the Park to use the Annual FTP Rides, as well as the rest of the points of sale in the Park and the counters of the attractions and/or photographic stands where photographs and videos can be downloaded. The User can consult this information at Customer Services and at the different points of sale in the Park. The availability of the characters is subject to change for operational reasons.
4. The User may only purchase photographs and/or videos in which the User himself/herself appears. Under no circumstances will photographs or videos be sold to a User in which the User does not appear.
5. The Annual FTP Rides will be valid from its acquisition by the User until the end of the season in the Park in which it has been acquired. The User may consult this information on the Park's website and at the Customer Service Department.
6. This product is additional and, therefore, does NOT include entrance to the Park.
7. With the purchase of the Annual FTP Rides, the User will receive a purchase ticket in digital format (hereinafter the "Ticket"), which must be kept until the time when, on their next visit to the Park, they show it to the Park staff at any of the authorised photo and video points of sale in the Park (hereinafter "Point of Sale").
8. On the first visit to the Park after the purchase of the Annual FTP Rides, the User must go to a Point of Sale, where the Park staff will check that the User has purchased the Annual FTP Rides by showing the Ticket, and, after which, they will indicate the application that the User must necessarily download onto their mobile phone in order to use the Annual FTP Rides (hereinafter the "APP"). For this purpose, at the Point of Sale, the User will be provided with a QR code that the User must scan with his/her mobile phone, which will enable him/her to activate the APP for its use.
9. Once the APP has been downloaded and activated, the Park staff will provide and place one (1) personalised wristband for identification as a User of the Annual FTP Rides (hereinafter the "FTP Rides Wristband").
10. Each FTP Rides Wristband is valid for one (1) day, so it will only be valid for the day of the visit on which it is provided to the User at a Point of Sale. Therefore, once the APP has been downloaded and activated, the User must go to a Point of Sale on each of his/her visits to the Park, where the Park staff will check the expiry date of the Annual FTP Rides and will provide him/her with the corresponding FTP Rides Wristband for that day.
11. The Park will not be responsible for the loss of the FTP Rides Wristband. If the User finds that the FTP Rides Wristband is suffering any kind of damage, he/she must go to a Point of Sale for repair and/or replacement, showing the APP downloaded by the User, where the staff will be able to check the expiry date of the product.
12. When the User wants to download a photograph and/or video taken at any of the Photo and Video Points, he/she must go to the staff at a Point of Sale or at the counters of the attractions and/or photo booths where the photographs and videos can be downloaded, showing his/her FTP Rides Wristband. After carrying out the necessary checks, the staff will show a QR code that the User must scan, and the selected photos and videos will be downloaded automatically. No download QR code will be provided to any User not wearing the FTP Rides Wristband.
13. The Annual FTP Rides only allows the download of photos and/or videos in digital format. It does not include physical printing or the provision of any media for storage and/or reproduction.
14.bOnce the photos and/or videos have been downloaded to the APP, they will be kept on the APP for a limited period of time. The User has a maximum period of 90 days for photographs and 20 days for videos to download the photos and/or videos from the APP to their mobile phone and/or any other device of the User. After this period, the photos and videos will be deleted from the APP without the possibility of recovering them.
15. IMPORTANT: In order to enjoy the Annual FTP Rides it is essential that the User has a mobile phone that is compatible with the APP and allows (i) the download and installation of the necessary mobile application; as well as (ii) the reading of QR codes.
16. Non-refundable for its economic value. No exchanges or refunds will be admitted as there is a specific date - or a specific period - for its enjoyment, in accordance with the provisions of article 103.l) of Royal Legislative Decree 1/2007, which approves the Consolidated Text of the General Law for the Defence of Consumers and Users and other complementary laws. In other words, the right of withdrawal does not apply to this type of product due to the nature of the product.
17. Not for sale to third parties. Not combinable with other promotions or discounts.
18. With regard to the treatment of the video and/or photograph acquired by you (image), we inform you that this will be treated individually by PARQUE DE ATRACCIONES MADRID S.A.U. and the company that manages its central services, Parques Reunidos Servicios Centrales, S.A. as data controllers and jointly as co-responsible parties, solely for the purpose of allowing the User to download his/her photographs and/or videos as a souvenir of his/her visit to the park and on the basis of the execution of the contract derived from the purchase of the FTP Rides Annual product (general contracting conditions and these specific contracting conditions). You may at any time exercise your rights (access, rectification, opposition, deletion, limitation, portability or, where applicable, not to be subject to automated decisions including profiling) by sending your request to the attention of the Data Protection Officer of the data controllers to dpo@grpr.com or Federico Mompou, 5, Parque Empresarial "Las Tablas", Edificio 1 - Planta 3ª, 28050, Madrid. If there are reasonable doubts as to the identity of the holder of the personal data, a copy of an official document (DNI/NIE/Passport) may be requested to process the request. You may also file a complaint with the Spanish Data Protection Agency when you consider it necessary to safeguard your rights. Full information on the processing of the images captured in the photograph/s and video/s purchased by the User can be found in the Park's Privacy Policy and the Privacy Policy applicable to customers who purchase the FTP Rides Annual product.
19. The Park's Operating Rules are hereby incorporated by reference. The purchase and use of any item for sale over the Internet constitutes acceptance of the Park's General Terms and Conditions of Contract and online purchase, as well as acceptance of the Park's Operating Rules. Please read them carefully before proceeding with your purchase.
SPECIAL CONDITIONS APPLICABLE TO THE PURCHASE OF THE DAILY FOTOPASS "RIDES".
1. The Daily Fotopass Rides (hereinafter "Daily FTP Rides") allows the User who holds the same to download unlimited digital photographs and/or videos taken at the photo and video points (hereinafter "Photo and Video Points") of Parque de Atracciones de Madrid (hereinafter the "Park") which will be indicated below, in accordance with the calendar and opening hours of the Park.
2. The Photography and Video Points of the Park are:
Attractions:
o Photo Aserradero, in Maquinismo.
o Photo Abismo, in Maquinismo
o Photo Escuela de conducción TMNT, in Nickelodeon Land
o Photo Vértigo, in Nature
o Photo and Video TNT Tren de la Mina, under Nature
o Paw Patrol Photo, in Nickelodeon Land
3. The Park reserves the right to close any Photo and Video Point, or to change, delay and/or cancel the service, for reasons of Park operations, capacity, safety, security, technical, maintenance and/or public health. The User should check if there are any closures planned for any of the Photo and Video Points indicated on the day of their visit, and find out the opening hours of the different Photo and Video Points, the different photo and video sales points where Users should go when entering the Park to use the Daily FTP Rides, as well as the rest of the Park's sales points and the counters of the attractions and/or photo booths where photographs and/or videos can be downloaded. The User may consult this information at the Customer Service Department and at the different points of sale in the Park. The availability of the characters is subject to change for operational reasons.
4. The User may only purchase photographs and/or videos in which the User himself/herself appears. Under no circumstances will photographs or videos be sold to a User in which that User does not appear.
5. The Daily FTP Rides will only be valid during the day of the visit to the Park for which the User has purchased it, and until the Park closes.
6. This product is additional and, therefore, does NOT include entrance to the Park.
7. With the purchase of the Daily FTP Rides, the User will receive a purchase ticket in digital format (hereinafter the "Ticket"), which must be kept on the day of the visit to the Park until the User shows it to the Park staff and downloads the application to use the Daily FTP Rides on his/her mobile phone.
8.On arrival at the Park, the User must go with the Ticket to any of the Park's authorised photo and video points of sale (hereinafter "Point of Sale"), where the Park staff will check that the User has purchased the Daily FTP Rides by showing the Ticket. Once confirmed, they will indicate the application that the User must necessarily download to his/her mobile phone in order to use the Daily FTP Rides (hereinafter the "APP"). For this purpose, at the Point of Sale, the User will be provided with a QR code that the User must scan with his/her mobile phone, which will enable the APP to be activated for use. Once the APP has been downloaded and activated, the Park staff will provide and place one (1) personalised wristband for identification as a Daily FTP Rides User (hereinafter the "FTP Rides Wristband"), which the User may use only on the day of the visit to the Park.
9. The Park will not be responsible for the loss of the FTP Rides Wristband. If the User finds that the FTP Rides Wristband is suffering any kind of damage, he/she must go to a Point of Sale for repair and/or replacement, showing the downloaded APP where the staff will check the expiry date of the product.
10. When the User wants to download a photograph and/or video taken at any of the Photo and Video Points, he/she must go to the staff at a Point of Sale or at the counters of the attractions and/or photo booths where the photographs and/or videos can be downloaded, showing his/her FTP Rides Wristband. After carrying out the necessary checks, the staff will show a QR code that the User must scan, and the selected photos and videos will be downloaded automatically. No download QR code will be provided to any User not wearing the FTP Rides Wristband.
11. The FTP Rides Daily FTP Rides only allows the download of photos and/or videos in digital format. It does not include physical printing or delivery of any media for storage and/or reproduction.
12. Once the photos have been downloaded to the APP, they will be kept on the APP for a limited period of time. The User has a maximum period of 90 days for photographs and 20 days for videos to download the photos and/or videos from the APP to their mobile phone and/or any other device of the User. After this period, the photos and videos will be deleted from the APP without the possibility of recovering them.
13. IMPORTANT: In order to enjoy the Daily FTP Rides it is essential that the User has a mobile phone that is compatible with the APP and allows (i) the download and installation of the necessary mobile application; as well as (ii) the reading of QR codes.
14. Non-refundable for its economic value. No exchanges or refunds will be admitted as there is a specific date - or a specific period - for its enjoyment, in accordance with the provisions of article 103.l) of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws. In other words, the right of withdrawal does not apply to this type of product due to the nature of the product.
15. Not for sale to third parties. Not combinable with other promotions or discounts.
16. With regard to the treatment of the video and/or photograph acquired by you (image), we inform you that it will be treated individually by PARQUE DE ATRACCIONES MADRID S.A.U. and the company that manages its central services, Parques Reunidos Servicios Centrales, S.A., as responsible for the treatment and jointly as co-responsible solely for the purpose of allowing the User to download his/her photographs and videos as a souvenir of his/her visit. as data controllers and jointly as co-responsible parties, solely for the purpose of allowing the User to download his/her photographs and videos as a souvenir of his/her visit to the park and on the basis of the execution of the contract derived from the purchase of the FTP Rides Diario product (general contracting conditions and these specific contracting conditions). You may at any time exercise your rights (access, rectification, opposition, deletion, limitation, portability or, where applicable, not to be subject to automated decisions including profiling) by sending your request to the attention of the Data Protection Officer of the data controllers to dpo@grpr.com or Federico Mompou, 5, Parque Empresarial "Las Tablas", Edificio 1 - Planta 3ª, 28050, Madrid. If there are reasonable doubts as to the identity of the holder of the personal data, a copy of an official document (DNI/NIE/Passport) may be requested in order to process the request. You may also file a complaint with the Spanish Data Protection Agency when you consider it necessary to safeguard your rights. Complete information on the treatment of the images captured in the photograph/s and video/s acquired by the User can be found in the Privacy Policy of the Park and the Privacy Policy applicable to customers who contract the FTP Rides Daily product.
17. The Rules of Operation of the Park are hereby incorporated by reference. The purchase and use of any item for sale on the Internet, implies acceptance of the General Conditions of Contract and online purchase of the Park, as well as acceptance of the Rules of Operation of the Park. Please read them carefully before proceeding with your purchase.
SPECIAL CONDITIONS APPLICABLE TO THE PURCHASE OF THE ANNUAL FOTOPASS "PREMIUM"
1. The Annual Premium Fotoopass (hereinafter "Annual Premium FTP") allows the User to download unlimited digital photographs and/or videos taken at the photo and video points (hereinafter "Photo and Video Points") of Parque de Atracciones de Madrid (hereinafter the "Park") indicated below, in accordance with the calendar and opening hours of the Park, as well as a free printed photo to be requested from the day of purchase of the Premium Annual FTP and within the year of validity of the same, for which a coupon will be provided at the time of the first activation in the Park.
2. The Photography and Video Points of the Park are:
o Photo with the characters (SpongeBob and Patrick), in Nickelodeon Land
Attractions:
o Photo Aserradero, in Maquinismo.
o Photo Abismo, in Maquinismo
o Photo Escuela de conducción TMNT, in Nickelodeon Land
o Photo Vértigo, in Nature
o Photo and Video TNT Tren de la Mina, under Nature
o Paw Patrol Photo, in Nickelodeon Land
3. The Park reserves the right to close any Photo and Video Point, or to change, delay and/or cancel the service, for reasons of Park operations, capacity, safety, security, technical, maintenance and/or public health. The User should check if there are any closures planned for any of the Photography and Video Points indicated on the day of their visit, and find out the opening times of the different Photography and Video Points, the different points of sale of photography and/or video to which Users should go each time they enter the Park to use the Annual Premium FTP, as well as the rest of the points of sale in the Park and the counters of the attractions and/or photographic stands where photographs and videos can be downloaded. The User may consult this information at Customer Services and at the different points of sale in the Park. The availability of the characters is subject to change for operational reasons.
4. The User may only purchase photographs and/or videos in which the User himself/herself appears. Under no circumstances will photographs or videos be sold to a User in which that User does not appear.
5. The Annual Premium FTP will be valid from its acquisition by the User until the end of the season in the Park in which it was acquired. The User may consult this information on the Park's website and at Customer Services.
6. This product is additional and, therefore, does NOT include admission to the Park.
7. With the purchase of the Annual Premium FTP, the User will receive a purchase ticket in digital format (hereinafter the "Ticket"), which must be kept until the time when, on their next visit to the Park, they show it to Park staff at any of the Park's authorised photo and video points of sale (hereinafter the "Point of Sale").
8. On their first visit to the Park after purchasing the Annual Premium FTP, the User must go to a Point of Sale, where the Park staff will check that the User has purchased the Annual Premium FTP by showing the Ticket, and, after which, they will indicate the application that the User must necessarily download onto their mobile phone in order to use the Annual Premium FTP (hereinafter the "APP"). For this purpose, at the Point of Sale, the User will be provided with a QR code that the User must scan with his/her mobile phone, which will enable him/her to activate the APP for use.
9. Once the APP has been downloaded and activated, the Park staff will provide and place one (1) personalised wristband for identification as an Annual Premium FTP User (hereinafter the "Premium FTP Wristband").
10. Each FTP Premium Wristband is valid for one (1) day, so it will only be valid for the day of the visit on which it is provided to the User at a Point of Sale. Therefore, once the APP has been downloaded and activated, the User must go to a Point of Sale on each of his/her visits to the Park, where the Park staff will check the expiry date of the Annual FTP Premium and will provide him/her with the corresponding FTP Premium Wristband for that day.
11. The Park will not be responsible for the loss of the Premium FTP Wristband. If the User finds that the Premium FTP Wristband is suffering any kind of damage, he/she should go to a Point of Sale for repair and/or replacement, showing the APP downloaded by the User, where the staff will be able to check the expiry date of the product.
12. When the User wishes to download a photograph and/or video taken at any of the Photo and Video Points, he/she must go to the staff at a Point of Sale or at the counters of the attractions and/or photo booths where the photographs and videos can be downloaded, showing his/her FTP Premium Wristband. After carrying out the necessary checks, the staff will show a QR code that the User must scan, and the selected photos and videos will be downloaded automatically. No download QR code will be provided to any User not wearing the Premium FTP Wristband.
13. The Annual Premium FTP only allows the downloading of photos and/or videos in digital format. It does not include physical printing or the delivery of any media for storage and/or reproduction.
14. Once the photos and/or videos have been downloaded to the APP, they will be kept in the APP for a limited period of time. The User has a maximum period of 90 days for photographs and 20 days for videos to download the photos and/or videos from the APP to his/her mobile phone and/or any other device of the User. After this period, the photos and videos will be deleted from the APP without the possibility of recovering them.
15. IMPORTANT: In order to enjoy the Annual Premium FTP it is essential that the User has a mobile phone that is compatible with the APP and allows (i) the download and installation of the necessary mobile application; as well as (ii) the reading of QR codes.
16. Non-refundable for its economic value. No exchanges or refunds will be admitted as there is a specific date - or a specific period - for its enjoyment, in accordance with the provisions of article 103.l) of Royal Legislative Decree 1/2007, which approves the Consolidated Text of the General Law for the Defence of Consumers and Users and other complementary laws. In other words, the right of withdrawal does not apply to this type of product due to the nature of the product.
17. Not for sale to third parties. Not combinable with other promotions or discounts.
18. With regard to the treatment of the video and/or photograph acquired by you (image), we inform you that this will be treated individually by PARQUE DE ATRACCIONES MADRID S.A.U. and the company that manages its central services, Parques Reunidos Servicios Centrales, S.A. as data controllers and jointly as co-responsible parties, solely for the purpose of allowing the User to download their photographs and/or videos as a souvenir of their visit to the park and on the basis of the execution of the contract derived from the purchase of the FTP Premium Annual product (general contracting conditions and these specific contracting conditions). You may at any time exercise your rights (access, rectification, opposition, deletion, limitation, portability or, where applicable, not to be subject to automated decisions including profiling) by sending your request to the attention of the Data Protection Officer of the data controllers to dpo@grpr.com or Federico Mompou, 5, Parque Empresarial "Las Tablas", Edificio 1 - Planta 3ª, 28050, Madrid. If there are reasonable doubts as to the identity of the holder of the personal data, a copy of an official document (DNI/NIE/Passport) may be requested in order to process the request. You may also file a complaint with the Spanish Data Protection Agency when you consider it necessary to safeguard your rights. Full information on the processing of the images captured in the photograph(s) and video(s) purchased by the User can be found in the Park's Privacy Policy and the Privacy Policy applicable to customers who purchase the FTP Premium Annual product.
19. The Park's Operating Regulations are hereby incorporated by reference. The purchase and use of any item for sale on the Internet implies acceptance of the Park's General Terms and Conditions of Contract and online purchase, as well as acceptance of the Park's Operating Rules. Please read them carefully before proceeding with your purchase.
SPECIAL CONDITIONS APPLICABLE TO THE PURCHASE OF THE DAILY FOTOPASS "PREMIUM"
1. The Daily Premium Fotopass (hereinafter "Daily Premium FTP") allows the User to download unlimited digital photographs and/or videos taken at the photo and video points (hereinafter "Photo and Video Points") of Parque de Atracciones de Madrid (hereinafter the "Park") indicated below, in accordance with the calendar and opening hours of the Park, as well as a free printed photo to be requested on the same day that the Daily Premium FTP is valid, for which a coupon will be provided at the time of the first activation in the Park.
2. The Photography and Video Points of the Park are:
o Photo with the characters (SpongeBob and Patrick), in Nickelodeon Land
Attractions:
o Photo Aserradero, in Maquinismo.
o Photo Abismo, in Maquinismo
o Photo Escuela de conducción TMNT, in Nickelodeon Land
o Photo Vértigo, in Nature
o Photo and Video TNT Tren de la Mina, under Nature
o Paw Patrol Photo, in Nickelodeon Land
3. The Park reserves the right to close any Photo and Video Point, or to change, delay and/or cancel the service, for reasons of Park operations, capacity, safety, security, technical, maintenance and/or public health. The User should check whether there are any closures planned for any of the Photo and Video Points indicated on the day of their visit, and find out the opening times of the different Photo and Video Points, the different photo and video sales points where Users should go when entering the Park to use the Daily Premium FTP, as well as the rest of the Park's sales points and attraction counters and/or photo booths where photographs and/or videos can be downloaded. The User may consult this information at the Customer Service Department and at the different points of sale in the Park. The availability of the characters is subject to change for operational reasons.
4. The User may only purchase photographs and/or videos in which the User himself/herself appears. Under no circumstances will photographs or videos be sold to a User in which that User does not appear.
5. The Daily Premium FTP will only be valid during the day of the visit to the Park for which the User has purchased it, and until the Park closes.
6. This product is additional and, therefore, does NOT include entry to the Park.
7. With the purchase of the Daily Premium FTP, the User will receive a purchase ticket in digital format (hereinafter the "Ticket"), which must be kept on the day of the visit to the Park until the User shows it to the Park staff and downloads the application to use the Daily Premium FTP on his/her mobile phone.
8. On arrival at the Park, the User must go with the Ticket to any of the Park's authorised photo and video points of sale (hereinafter "Point of Sale"), where the Park staff will check that the User has purchased the Daily Premium FTP by showing the Ticket. Once confirmed, they will indicate the application that the User must necessarily download to his/her mobile phone to use the Daily Premium FTP (hereinafter the "APP"). For this purpose, at the Point of Sale, the User will be provided with a QR code that the User must scan with his/her mobile phone, which will enable the APP to be activated for use. Once the APP has been downloaded and activated, the Park staff will provide and place one (1) personalised wristband for identification as a Daily Premium FTP User (hereinafter the "Premium FTP Wristband"), which the User may use only on the day of the visit to the Park.
9. The Park shall not be liable for the loss of the Premium FTP Wristband. If the User finds that the Premium FTP Wristband is suffering any kind of damage, he/she must go to a Point of Sale for repair and/or replacement, showing the downloaded APP where the staff will check the expiry date of the product.
10. When the User wants to download a photograph and/or video taken at any of the Photo and Video Points, he/she must go to the staff at a Point of Sale or at the counters of the attractions and/or photo booths where the photographs and/or videos can be downloaded, showing his/her FTP Premium Wristband. After carrying out the necessary checks, the staff will show a QR code that the User must scan, and the selected photos and videos will be downloaded automatically. No download QR code will be provided to any User not wearing the Premium FTP Wristband.
11. The FTP Premium Daily only allows the downloading of photos and/or videos in digital format. It does not include physical printing or the delivery of any media for storage and/or reproduction.
12. Once the photos have been downloaded to the APP, they will be stored in the APP for a limited period of time. The User has a maximum period of 90 days for photographs and 20 days for videos to download the photos and/or videos from the APP to his/her mobile phone and/or any other device of the User. After this period, the photos and videos will be deleted from the APP without the possibility of recovering them.
13. IMPORTANT: In order to enjoy the Daily Premium FTP it is essential that the User has a mobile phone that is compatible with the APP and allows (i) the download and installation of the necessary mobile application; as well as (ii) the reading of QR codes.
14. Non-refundable for its economic value. No exchanges or refunds will be admitted as there is a specific date - or a specific period - for its enjoyment, in accordance with the provisions of article 103.l) of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws. In other words, the right of withdrawal does not apply to this type of product due to the nature of the product.
15. Prohibited its sale to third parties. Not combinable with other promotions or discounts.
16. With regard to the treatment of the video and/or photograph acquired by you (image), we inform you that it will be treated individually by PARQUE DE ATRACCIONES MADRID S.A.U. and the company that manages its central services, Parques Reunidos Servicios Centrales, S.A., as responsible for the treatment and jointly as co-responsible solely for the purpose of allowing the User to download his/her photographs and videos as a souvenir of his/her visit. as data controllers and jointly as co-responsible parties, solely for the purpose of allowing the User to download their photographs and videos as a souvenir of their visit to the park and on the basis of the execution of the contract derived from the purchase of the FTP Premium Daily product (general contracting conditions and these specific contracting conditions). You may at any time exercise your rights (access, rectification, opposition, deletion, limitation, portability or, where applicable, not to be subject to automated decisions including profiling) by sending your request to the attention of the Data Protection Officer of the data controllers to dpo@grpr.com or Federico Mompou, 5, Parque Empresarial "Las Tablas", Edificio 1 - Planta 3ª, 28050, Madrid. If there are reasonable doubts as to the identity of the holder of the personal data, a copy of an official document (DNI/NIE/Passport) may be requested in order to process the request. You may also file a complaint with the Spanish Data Protection Agency when you consider it necessary to safeguard your rights. Full information on the processing of images captured in the photograph(s) and video(s) acquired by the User can be found in the Park's Privacy Policy and the Privacy Policy applicable to customers who purchase the FTP Premium Daily product.
17. The Park's Operating Rules are hereby incorporated by reference. The purchase and use of any item for sale on the Internet implies acceptance of the Park's General Terms and Conditions of Contract and online purchase, as well as acceptance of the Park's Operating Rules. Please read them carefully before proceeding with your purchase.
SPECIAL CONDITIONS APPLICABLE TO THE PURCHASE OF THE EXPRESS MENU
1. This product is additional and, therefore, does NOT include the entrance fee to the Park.
2.The printed sheet or the QR Code downloaded in the Park's app, of the chosen menu option and depending on the online transaction previously made by the User, will be exchanged for an 'Express Menu' with French fries and drink (bottle of water, soft drink or small beer), included by default in the menu, with one of the following options:
Hot dog with frankfurter sausage with ketchup or mustard, redeemable at Nickelodeon Café.
Tortilla sandwich to be exchanged at El Templete.
The items offered in the 'Express Menu' may vary according to point of sale. If, for reasons beyond the control of the Catering Department, the above mentioned items cannot be offered, they will be replaced by a similar or superior product to the one offered.
3. The User has at his disposal, both on the website of the park and at the point of restoration all the necessary information regarding allergens so that he can make a choice suited to his needs. The Park declines any responsibility in case the User consumes a Product to which he/she is allergic or intolerant.
4. Each Express Menu corresponds to a Ticket-Menu with its corresponding unique control code that entitles to only one redempton.
5. The Ticket-menu corresponding to the 'Express Menu', will be redeemable from the opening to the closing of the above mentioned points of sale. Consult the schedule on the day of the visit at the Customer Service Office. No other type of menu may be exchanged.
6. The Ticket-menu must not be lost, as it will be required from the User at the time of redemption at the point of restoration. The User must not cut, manipulate, damage or photocopy the Ticket. If any of these circumstances should occur, the Ticket-menu cannot be exchanged for the Ticket-menu.
7. PARQUES REUNIDOS reserves the right to close the catering facilities for capacity, safety, food and public health reasons.
8. Since it is a Product linked to an entrance to the Park, no exchanges or refunds will be admitted if it has a specific date - or a specific period - for its enjoyment, in accordance with the provisions of Article 103.l) of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. In other words, the right of withdrawal does not apply to this type of products due to the nature of the product to which they are associated. It is not cumulative to other promotions or discounts.
9. Are incorporated by reference to the Rules of Operation of the Park. The purchase and use of any item for sale on the Internet implies acceptance of the online purchase conditions, as well as acceptance of the Park's operating rules.
10. Prohibited its sale to third parties.
11. The drink of the Express Menu is served in the reusable glass of Parque de Atracciones de Madrid. This glass has a deposit of 1€ per glass that the user can donate to the Ecomar Foundation for the cleaning of coasts or recover it after the return of the glass.
12. Users may only place an online order involving the purchase and/or delivery of alcoholic beverages through the Portal if they are of legal age. When placing an Order that includes alcoholic beverages, the User must confirm that they are at least 18 years of age. PARQUES REUNIDOS reserves the right to refuse to deliver the Order of alcohol to the person who cannot prove to be at least 18 years of age at the time of picking up the Order, which must be accredited by showing the National Identity Document when picking up the Order physically at the establishment. The User who, being of legal age, acquires alcoholic beverages through the Portal will be responsible for not providing such alcoholic beverages to persons under 18 years of age. He/she shall be personally liable for any breach in this regard, which shall be considered a serious breach of both these Special Contracting Conditions and the Park's Operating Rules.
SPECIFIC TERMS AND CONDITIONS APPLICABLE TO COCA-COLA FREESTYLE CUP
SPECIAL CONDITIONS APPLICABLE TO THE PURCHASE OF THE CHRISTMAS ADULT MENU
1. This product is additional and, therefore, does NOT include the entrance to the park.
2.The printed receipt or the QR Code downloaded in the Park's app, of the chosen menu option, and depending on the online transaction previously made by the User, will be exchanged for an 'Adult Christmas Menu'. You can enjoy a Cocido Madrileño consisting of two dishes: a soup and a second one made up of chickpeas, stew meat, chorizo, black pudding and our ball. Drinks are not included and the dishes cannot be separated.. If, for reasons beyond the control of the catering department, the above-mentioned products cannot be offered, they will be substituted by a similar or superior product to the one offered.
3. The User has at his/her disposal, both on Park's website [https://www.parquedeatracciones.es/informacion-alergenos] and at the restaurant, all necessary information regarding allergens so that they can make the right choice according to their necessities. The Park declines all responsibility in the event that the User consumes a Product to which he/she is allergic or intolerant.
4. Each 'Christmas Adult Menu' corresponds to a Ticket-Menu with its corresponding unique identification code which entitles to only one redemption.
5. The ticket-menu corresponding to the 'Christmas Adult Menu’ for people from 140 cm, can be redeemed at Mercado de San Isidro, from 13:00 to 17:00h. The exchange for other type of menu will not be allowed.
6. The Ticket-menu must not be lost, as the User will be required to show it when redeeming at the eatery. The User must not cut, manipulate, damage or photocopy the Ticket. If any of these circumstances arise, the Ticket-menu cannot be redeemed.
7. PARQUES REUNIDOS reserves the right to close catering facilities for reasons of capacity, safety, food and public health.
8. Since this Product is fastened to an entrance ticket, any exchanges or refunds will be accepted regarding visit date, in accordance with the provisions of article 103.l) of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws. In other words, the right of withdrawal does not apply to this type of product due to the nature of the product. It cannot be combined with other promotions or discounts.
9. Park's Operating Rules [https://www.parquedeatracciones.es/normas-funcionamiento] are hereby incorporated by reference. The purchase and use of any item for sale on our web ecommerce implies acceptance of the online purchase conditions, as well as acceptance of the Park's operating rules.
10. Resale to third parties is prohibited.
11. Users may only place an online order involving the purchase and/or delivery of alcoholic beverages through the Portal if they are of legal age. When placing an Order that includes alcoholic beverages, the User must confirm that they are at least 18 years of age. PARQUES REUNIDOS reserves the right to refuse to deliver the Order of alcohol to the person who cannot prove to be at least 18 years of age at the time of picking up the Order, which must be accredited by showing the National Identity Document when picking up the Order physically at the establishment. The User who, being of legal age, acquires alcoholic beverages through the Portal will be responsible for not providing such alcoholic beverages to persons under 18 years of age. He/she shall be personally liable for any breach in this regard, which shall be considered a serious breach of both these Special Contracting Conditions and the Park's Operating Rules.
SPECIAL CONDITIONS APPLICABLE TO THE PURCHASE OF THE CHRISTMAS CHILD MENU
1. This product is additional and, therefore, does NOT include the entrance to the park.
2. The printed receipt or the QR Code downloaded in the Park's app, of the chosen menu option, and depending on the online transaction previously made by the User, will be exchanged for an 'Child Christmas Menu'. You can enjoy a Child Burguer + Dessert. Drinks are not included. If, for reasons beyond the control of the catering department, the above-mentioned products cannot be offered, they will be substituted by a similar or superior product to the one offered.
3. The User has at his/her disposal, both on Park's website [https://www.parquedeatracciones.es/informacion-alergenos] and at the restaurant, all necessary information regarding allergens so that they can make the right choice according to their necessities. The Park declines all responsibility in the event that the User consumes a Product to which he/she is allergic or intolerant.
4. Each 'Christmas Child Menu' corresponds to a Ticket-Menu with its corresponding unique identification code which entitles to only one redemption.
5. The ticket-menu corresponding to the 'Christmas Child Menu’ for people under 140 cm, can be redeemed at Mercado de San Isidro, from 13:00 to 17:00h. The exchange for other type of menu will not be allowed.
6. The Ticket-menu must not be lost, as the User will be required to show it when redeeming at the eatery. The User must not cut, manipulate, damage or photocopy the Ticket. If any of these circumstances arise, the Ticket-menu cannot be redeemed.
7. PARQUES REUNIDOS reserves the right to close catering facilities for reasons of capacity, safety, food and public health.
8. Since this Product is fastened to an entrance ticket, any exchanges or refunds will be accepted regarding visit date, in accordance with the provisions of article 103.l) of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws. In other words, the right of withdrawal does not apply to this type of product due to the nature of the product. It cannot be combined with other promotions or discounts.
9. Park's Operating Rules [https://www.parquedeatracciones.es/normas-funcionamiento] are hereby incorporated by reference. The purchase and use of any item for sale on our web ecommerce implies acceptance of the online purchase conditions, as well as acceptance of the Park's operating rules.
10. Resale to third parties is prohibited.
SPECIAL CONDITIONS APPLICABLE TO THE WALKING DEAD PRODUCTS
SPECIAL CONDITIONS APPLICABLE TO THE PURCHASE OF TICKETS FOR GROUPS / SCHOOLS.
PARTICULAR CONDITIONS APPLICABLE TO COMMUNIONS (the "Event").
PARTICULAR CONDITIONS APPLICABLE TO COMMUNIONS FROM 4PM (the "Event").
€ 21,90 entrance fee per person. Promotion applicable at the park's ticket office. Minimum 10 paying persons accompanying the protagonist of the Communion. Free admission for the protagonist of the Communion. Necessary to come dressed in Communion dress. Special price for access to the park after 4:00 pm. Not for sale. Promotion not applicable to other types of tickets. Not combinable with other offers and/or promotions. Non-refundable for its economic value. Check calendar, opening hours and park rules at www.parquedeatracciones.es Parque de Atracciones de Madrid reserves the right to cancel this promotion at any time without prior notice. Promotion valid from April to June 2023.
PARTICULAR TERMS AND CONDITIONS APPLICABLE TO BIRTHDAYS (the "Event")
Big Burger (111 gr. only meat hamburger) and 4 Nuggets.
PortDon of birthday cake.
9. The catering service will be provided at one of the Park's catering points. The Park reserves the right to modify these facilities for operational reasons, replacing the initial facility with another of similar characteristics.
10. The User has at his disposal, both on the Park's website and at the catering point, all the necessary information regarding allergens so that he can make an appropriate choice according to his needs. The User must inform the Park, in advance, if any of the attendees have special needs due to allergies and/or food intolerances. The Park declines any responsibility in case the User or any of the guests consumes a product to which he/she is allergic or intolerant.
11. The reservation of the Event does not imply, in any case, the exclusive reservation of the Park, of the facilities where the catering service is provided or of the access to the attractions.
12.The Park shall not be liable for the loss, theft, robbery or damage to any property of the User and/or his/her guests inside the Park for reasons not attributable to the Park or its personnel.
13.The User is informed that the Park may be closed for adverse weather, capacity, safety and public health reasons. The Park will try to give as much advance notice as possible through the Portal and official profiles on social networks and will offer the User a new date for the enjoyment of their tickets or any other measure to maintain the balance of the contractual relationship.
14. See the privacy policy here .
15. Upon arrival at the Park, the User will have to identify himself/herself at the Information Office, and Parques will give him/her the birthday bibs, which he/she will have to return before leaving the Park facilities in the same state of conservation in which he/she received them. In order for Parques to deliver the birthday bibs, the User must pay a deposit of TWENTY EUROS (20 €), which will be fully refunded at the time of the full and proper return of the bibs. The Park will deduct from the deposit the amount of FIVE EUROS (5 €) for each undelivered bib. In the event that the value of the bibs not delivered exceeds the deposit, the User shall pay the difference.
16. Are incorporated by reference to the Rules of Operation of the Park. The purchase and use of any item for sale on the Internet implies acceptance of the online purchase conditions, as well as acceptance of the Park's operating rules.
17. Prohibited its sale to third parties.
If any clause of these General Terms and Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness shall only affect such provision, or part thereof, which is null or ineffective, and the rest of the General Terms and Conditions shall remain in full force and effect, and such provision, or the part thereof that is affected, shall be deemed not to have been included, unless, because it is essential to these General Terms and Conditions, it should affect them in their entirety.
These General Terms and Conditions and the particular conditions that may be applicable shall be interpreted and governed in accordance with Spanish law.
For any litigious matter that may arise, the parties submit to the jurisdiction of the courts and tribunals to be determined according to the applicable rules of procedural distribution and consumer and user protection.